If a record request is unclear, overly broad, or expected to take more than four hours to complete, the Clerk’s Office will contact the requester to clarify or revise it. Clarifying the request can reduce costs, conserve Village resources, and speed up the response. Requests likely to exceed four hours are referred to the Village’s IT contract for completion. Additionally, some requests may require IT expertise to retreieve/compile the requested records.
If a request is not revised/clarified, still exceeds four hours, and/or requires IT expertise to fulfill, the Clerk’s Office will provide a cost estimate to the requester. If estimated costs (including copying fees) exceed $25, a 50 percent deposit is required before work begins, with the balance due before records are released. Any overpayment will be refunded.
If a requester does not respond within two weeks of a clarification request, notification of a required deposit, or issuance of the final invoice, the request will be closed.